Customer reviews :
Average mark given to hotel
8,2/10
467 reviews

Hotel recommended by
96 %
of the hotel's clients



See details of opinions

Details of ratings :

Geographical location
9,4 / 10

Quality of reception
8,7 / 10

cleanliness of the hotel
9,0 / 10

Size of rooms
6,8 / 10

Room sound insulation
7,4 / 10

Breakfast
8,2 / 10

Services available
8,0 / 10

General quality
8,3 / 10

Value for money
8,1 / 10


> Description of the hotel

BEST WESTERN Hotel Folkestone Opera ***

9 Rue de Castellane 75008 PARIS
Metro : Havre-Caumartin
Official website


  2012-04-30 - Anonymous - Average mark given to hotel :7/10  
  Room sound insulation is the only thing to criticise. it was really bad!  
 

  2012-04-29 - Nate Williams - Average mark given to hotel :10/10  
  Outstanding hotel. i had a very enjoyable stay there. all of the little details added up to an wonderful experience: a) very friendly, helpful and professional staff (with excellent english), b) clean, comfortable room, c) excellent lighting (lots of lights), d) plenty of power outlets throughout the room, e) lemon-scented soap, f) refrigerator and mini-bar drinks, g) outstanding breakfast (and affordable), h) unlimited wifi with strong signal. of course, the location is excellent as well. ... i would certainly recommend this hotel and stay there again.  
 

  2011-12-12 - Anonymous - France - Average mark given to hotel :9/10  
  Pas de baignoire juste une douche  
 

  2011-10-17 - Anonymous - France - Average mark given to hotel :9/10  
  Salle de bains très mal éclairée. impossible de s'y maquiller et difficile de se raser. sèche cheveux beaucoup trop haut (pour une femme de taille normale: 165 cm) et très peu maniable: il fallait se sécher les cheveux au dessus des wc tant le cordon était raide et loin du lavabo (chambre 307). par contre une chambre nouvellement refaite, très jolie et agréable.  
 

  2011-10-13 - Anonymous - France - Average mark given to hotel :9/10  
  Isolation des cloisons entre chambres mauvaise  
 

  2011-09-28 - Anonymous - Average mark given to hotel :7/10  
  Ma chambre était très petite et j'entendais la tv des voisins ainsi que les passages dans le couloir - cependant l'accueil était chaleureux et l'hôtel est très proche de la gare st lazare. bien pour une nuit lorsque l'on est de passage.  
 

  2011-08-29 - Anonymous - Average mark given to hotel :9/10  
  Hotel encantador, muy limpio y confortable, compensa el tamaño de la habitación, que aunque reducido, suficiente y muy conformtable. la ubicación es muy buena y bien comunicada.  
 

  2011-08-17 - Guillermo Francisco - Average mark given to hotel :5/10  
  We booked a shuttle service from the hotel to the airport and agreed to pay euro 68. we paid the hotel euro 32 and was supposed to pay the driver euro 36. the driver insisted on collecting euro 44. i didn't have the time to argue and i also didn't have enough money left. so i paid the driver euro 42, which i think is very wrong in principle. there must be something wrong with the shuttle reservation system of the hotel. i am really not happy, even if it was a small amount. using the shuttle was the suggestion of the front desk lady and i was more inclined to just take a taxi which i am sure would have been better and cheaper.  
 

  2011-07-31 - Anonymous - Average mark given to hotel :8/10  
  Die hotelzimmer haben einen kleinen safe, der aber nicht ausreicht, um z.b. einen laptop aufzunehmen. es gibt aber auch keine andere sichere aufbewahrungsmöglichkeit im hotel!  
 

  2011-07-30 - Anonymous - Average mark given to hotel :8/10  
  Room is really very small but i suppose that this is a parisian characteristic. and of course no coffee maker in the room. bathroom is small too but ok.  
 

  2011-07-10 - Anonymous - Average mark given to hotel :8/10  
  We ordered 2 rooms and got one of the room upgraded. the survey was based on the upgraded room relative to the price paid.  
 

  2011-07-04 - Anonymous - France - Average mark given to hotel :8/10  
  Salle de bain trop petite  
 

  2011-05-24 - Anonymous - France - Average mark given to hotel :9/10  
  J'ai eu un problème le jour du départ avec la réceptionniste. la veille déjà elle me disait qu'il était impossible de "réserver un taxi entre 7h et 11h du matin", après m'avoir demandé "pour aller où". le lendemain matin, avec beaucoup de mauva ise grâce et en raison de mon insistance puisque je n'ai plus bougé de devant son comptoir, elle s'est décidée à appeler une compagnie de taxi. j'ai dû lourdement insister car elle prétendait me faire prendre le métro avec mes bagages! elle a fait exactement la même réponse aux deux couples qui quittaient l'hôtel derrière moi. la première chose qu'elle demande est "pour aller où?" ce qui en principe ne la regarde pas et ne doit pas influer sur l'arrivée ou non d'un taxi.  
 

  2011-03-10 - Anonymous - France - Average mark given to hotel :8/10  
  Seul le bruit du système de ventilation nous a posé une gène modérée.  
 

  2011-01-18 - Frédéric Barthelemy - France - Average mark given to hotel :9/10  
  Les boissons dans le mini bar ne sont pas fraîches. toutefois les personnes à l'accueil sont très aimables et fournissent des glaçons sans problème.  
 

  2011-01-05 - Anonymous - Average mark given to hotel :9/10  
  Nous sommes trés satisfait de notre choix. que du positif.  
 

  2010-12-29 - Anonymous - France - Average mark given to hotel :8/10  
  Rapport qualité/prix : moyen car les hotels restent trop chers en général à paris. pas de note réelle sur les services offerts car nous n'avons pas sollicité l'hotel pour nos activités.(case "bon" cochée pour la validation)  
 

  2010-12-26 - Patrick Walter - France - Average mark given to hotel :9/10  
  Un des meilleurs hotels notamment au niveau isolation des chambre. situation géographique à recommander. le vrai plus des volets électrique dans les chambres !  
 

  2010-12-15 - Anonymous - Average mark given to hotel :8/10  
  I've been visiting paris for 40 years and i think i have finally found a "keeper" hotel; i'm staying at the hotel on a return trip in may. ideal location just one block from major stores (les galleries, printemps, c&a) and one block from place madelaine (maison freres, fauchom, hediard, maille), frieindly staff, and very clean hotel. breakfast for 13e seemed quite expensive for what you got; i went across the street to la castellane patisserie and had tea and quiche for half that price, but it's a minor inconvenience. really good value!  
 

  2010-09-08 - Anonymous - France - Average mark given to hotel :10/10  
  Très très bon accueil, service super, chambre et balcon agréables  
 

  2010-09-03 - Françoise Renier - Belgium - Average mark given to hotel :8/10  
  Hôtel bien situé, proche de métros. très bon accueil. belle décoration , chambre bien isolée  
 

  2010-09-02 - Anonymous - United States - Average mark given to hotel :9/10  
  The hotel staff at the reception desk (hotel folkestone) were very friendly and helpful. thank you very much for making our stay very pleasant and memorable :) chris & agnieszka  
 

  2010-06-13 - Anonymous - United Kingdom - Average mark given to hotel :8/10  
  Fabric of the bedroom was a bit too flowery. bathroom privacy was not adequate. no shower was also a disappointment.  
 

  2010-04-26 - Patrick Perrais - France - Average mark given to hotel :7/10  
  J'avais demandé une chambre loin de l'ascenseur et j'en ai eu une juste à côté !!!!  
 

  2010-03-15 - Anonymous - France - Average mark given to hotel :10/10  
  Très bon hôtel. malheureusement nous sommes arrivés alors que l'ascenceur ne fonctionnait plus (6 étages à pied) et le système de chauffage-climatisation était bruyant sans réellement fonctionner. sinon, bon accueil et excellent emplacement. a recommander.  
 

  2010-03-14 - Anonymous - France - Average mark given to hotel :8/10  
  Manque bouilloire pour cafe, thé tisane sur le pouce en complément du minibar  
 

  2010-03-08 - Anonymous - Germany - Average mark given to hotel :6/10  
  Die frühstücksprodukte fand ich geschmacklich wenig überzeugend. lebensmittel, wie naturjoghurt, die ausgingen, konnten nicht nachgelegt werden. so 'was ist doch schade, zudem das frühstück so wie so nicht viel auswahl geboten hat. das personal an der rezeption war sehr hilfsbereit und freundlich, beim frühstück sah es etwas anders aus - je nachdem, wen ich ansprach. das hotel ist ansprechend ausgestattet, doch sehr hellhörig. Über die klimaanlage (?) drang leider rauchgeruch in die flure. geschätzt haben wir die lage und die sauberkeit der räume.  
 

  2010-03-05 - Folker Meissner - Germany - Average mark given to hotel :8/10  
  Zentral gelegen mit fußläufiger anbindung an metro-station madeleine; zuvorkommendes personal; sehr angenehme atmosphäre im ganzen haus.  
 

  2010-02-12 - Anonymous - France - Average mark given to hotel :8/10  
  L'assenseur etait en panne  
 

  2010-01-18 - Francine Vezina-simoneau - Canada - Average mark given to hotel :9/10  
  Points les plus positifs : situation géographique. on peut se rendre à plusieurs endroits touristiques à pied, champs Élysée (10 min. de marche), galerie lafayette, opéra, au bord de la seine. propreté de l'hôtel et de la literie fort appréciée. confort du lit aussi. accueil et service très professionnels.  
 

  2010-01-10 - Philippe Gausset - France - Average mark given to hotel :8/10  
  Vraiment une adresse à recommander, avec un niveau de prix comme celui que j'ai eu  
 

  2010-01-02 - Anonymous - France - Average mark given to hotel :6/10  
  Etant dans une chambre a coté de l'ascenseur nous avons été dérangés par les allez et venus et ce jusqu'a 4h du matin.de plus les femmes de ménages sont bruyantes.  
 

  2009-12-21 - Anonymous - Italy - Average mark given to hotel :9/10  
  Very happy about everything! really nice position, really nice room and very helpful and friendly staff.  
 

  2009-12-11 - Anonymous - France - Average mark given to hotel :8/10  
  J'ai rencontré un petit problème"sanitaire",on m'a immédiatement proposé de changer de chambre. le "petit souci a été réglé dans la journée. grande disponibilité du personnel. un petit bémol, manque de place pour ranger ses effets( j'étais dans une chambre sous les toits)acceuil agréable, personnelsouriant. a recommander.  
 

  2009-12-03 - Hiroko Yomegane - United Kingdom - Average mark given to hotel :7/10  
  Reception personnel was very helpful. but it was tough when its lift was outof order. we had to walk up to 6th floor!!! it was nice to have a terrace in our room. room was tiny for 2 person but the terrace was a big plus, especially during warm season. location was great. could walk around easily. several metro station were close within 5 min.  
 

  2009-11-19 - Richard Williams - United Kingdom - Average mark given to hotel :8/10  
  Bathroom was exceedingly small. less a bath more a deep shower tray. also as usual there's this asinine notice about the towels. if they're serious about saving the planet then why not offer a discount for reusing the towels - after all they're the ones saving on laundry costs. why do we still have to fill in the registration fiche - surely that law ended years ago.  
 

  2009-10-01 - Anonymous - France - Average mark given to hotel :8/10  
  Ascenseur bruyant que l'on entend dans la chambre 701 !!!  
 

  2009-09-27 - Maria Rosa Martin - Spain - Average mark given to hotel :8/10  
  Ubicación del hotel inmejorable. se encuentra en una callecita muy tranquila, pero muy cerca hay grandes avenidas y a 10 minutos andando de les champs. además la estación de metro madeleine (a 2 minutos andando) conecta con todas las zonas a visitar.  
 

  2009-09-07 - Jean Philippe Gabillard - France - Average mark given to hotel :9/10  
  Wifi gratuit et performant. petit déjeuner copieux.  
 

  2009-07-31 - Daniel Bastien - France - Average mark given to hotel :8/10  
  Pas de parking, dommage.  
 

  2009-07-02 - Anonymous - Greece - Average mark given to hotel :8/10  
  Everything was fine. only the size of the room was a bit small.  
 

  2009-06-26 - Harold Mason - United Kingdom - Average mark given to hotel :9/10  
  There were no tea or coffee facilities in the room which would have been a very welcome sight. however, after reading the information sheet placed on the table (quite a while later), we could have collected a kettle from the reception for our free use. we were not sure whether this meant that we would have been given a tray containing all we needed to have a drink; would we have been charged for the tea, coffee, sugar and milk or had to buy everything from a shop. so being british, we went without! perhaps a sentence could be added on the information sheet to clarify the situation.  
 

  2009-06-15 - Anonymous - Belgium - Average mark given to hotel :8/10  
  Vu la taille de la chambre, je crois que c'ets idéal pour une nuit mais pas pour passer plusieurs jours pour visiter paris par exemple.  
 

  2009-05-28 - Anonymous - Canada - Average mark given to hotel :7/10  
  Room size was a problem, however the other services compensated.  
 

  2009-03-30 - Anonymous - United Kingdom - Average mark given to hotel :10/10  
  The location was amazing, within walking distance of all the major sights. all in all it was great value for money.  
 

  2009-03-28 - Anonymous - Belgium - Average mark given to hotel :10/10  
  Chambre un tout petit peu trop petite mais très convenable  
 

  2009-02-16 - Olivier Du Jonchay - France - Average mark given to hotel :9/10  
  Très bon hotel, excellent accueil mais j'ai profité d'un important rabais : 79 € au lieu de 185 €, du coup, le rapport qualité/prix est excellent  
 

  2009-01-10 - Ekaterina Vagner - Russian Federation - Average mark given to hotel :8/10  
  Hotel charged me 5 euro more than was agreed at the time of online booking (678 euro for 6 nights instead of 673). i chose not to quarrel over such small sum. on the first night i got a room with the window almost completely blocked by the wall (# 102). didn't like it, so they gave me another room the next night. the second room was quite okay. otherwise, a clean and cosy hotel in great location. many famous sights, metro and rer stops in the walking distance. excellent connection to the charles de gaulle airport by roissybus. loved the free internet and electric kettle.  
 

  2009-01-08 - Anonymous - Luxembourg - Average mark given to hotel :8/10  
  Le tapis n'etais pas propre le seche cheveux pas propre des cheveux sur le mur de la sale de bain  
 

  2009-01-04 - Adrian Goddard - United Kingdom - Average mark given to hotel :8/10  
  Having to pay extra for breakfast does increase the overall cost considerably  
 

  2008-12-31 - Fabio Dalena - Italy - Average mark given to hotel :9/10  
  Posizionamento eccezzionale; se prenotata in anticipo, la camera ha costi molto moderati; il servizio è eccellente; il giudizio generale è che si tratta di un ottimo hotel  
 

  2008-12-25 - Anonymous - Belgium - Average mark given to hotel :9/10  
  Prix du petit déjeuner un peu surfait !  
 

  2008-12-22 - Anonymous - Canada - Average mark given to hotel :8/10  
  I have never been in paris so i cannot compare room size with other comparable paris hotels. i suspect it's reasonably similar. my rating on room size is, therefore, mostly in comparison to north american hotels. however, we knew the room would be quite small and so we were most concerned with having a clean and safe room. we were absolutely happy with what we got! we could easily hear people in adjoining rooms but this was never a problem for us. we were never woken up or disturbed by others at the hotel. probably the only thing that was a bit of a problem for us was that we wanted a non-smoking room (which it was). however, the smoke from other rooms on the floor would seep quite strongly into our room. we ended up putting a towel across the floor at the door jam; this completely resolved the issue. i suspect this would be the same at many comparable paris hotels because the culture is not as non-smoking as we are used to in canada.  
 

  2008-12-21 - Anonymous - France, Metropolitan - Average mark given to hotel :8/10  
  Emplacement ideal pour le shopping,accueil charmant et petit dejeuner varié et copieux mais un peu cher...  
 

  2008-12-16 - Pierre Pipet - France - Average mark given to hotel :6/10  
  Taille des chambres minuscules 3valises a porter +cadeaux de noel on vous regarde .  
 

  2008-12-15 - Marianne Jirina - Belgium - Average mark given to hotel :9/10  
  Améliorer le confort ds la salle du pdj, nous étions un peu les uns sur les autres en cas d'affluence. hôtel propreté impeccable, mobilier et infrastructures très récentes (écran plasma par ex.), recherche dans la décoration; accueil sympa et attentif aux demandes des clients. second séjour pour nous, à réitérer lors de notre prochaine visite à paris  
 

  2008-12-08 - Anonymous - France - Average mark given to hotel :8/10  
  Pt dej rapport qualité/pirx un peu élevé. prix varient selon période, mais offre à € 85.- est valable  
 

  2008-11-04 - Anonymous - Switzerland - Average mark given to hotel :9/10  
  Hôtel intéressant de par sa situation. si les chambres avaient quelques m2 de plus, ce serait excellent.  
 

  2008-09-18 - Luis Loiseau - Peru - Average mark given to hotel :8/10  
  Bueno en general, la habitaciòn algo chica!! felizmente escogimos piso 3, pues una noche no funcionò el ascensor.  
 

  2008-09-15 - Gema Elola - Spain - Average mark given to hotel :9/10  
  Frigorifico de la habitacion, no enfrian para nuestro gusto.  
 

  2008-08-19 - Alessia Capocci - Italy - Average mark given to hotel :9/10  
  Hotel in buona posizione situato in una via tranquilla, a due passi dalla stazione della metro madelaine. stanze non enormi ma non così minuscole come ho letto in altre recenzioni, confortevoli ben arredate e con aria condizionata,mini bar e tv color. (in fondo a parigi si va per girare e visitare la città, nn per restare chiusi in abergo!). personale gentile e disponibile. lo consiglio decisamente  
 

  2008-07-24 - Anonymous - Cote d Ivoire - Average mark given to hotel :7/10  
  Petit dêjeuner excessif  
 

  2008-07-08 - Susan Beranek - United States - Average mark given to hotel :10/10  
  This hotel is a must for anyone looking for location, cleanliness, ambiance and value. we were able to catch the metro nearby and the area is very safe to walk around in during the day and at night. the staff was extremely eager to please us and very friendly. the furnishings were bright and cheerful and we were happy to have such a wonderful place to return to after an exhausting day of seeing the beautiful sites of paris.  
 

  2008-06-22 - Anonymous - Canada - Average mark given to hotel :10/10  
  Very well located, within walking distance sites, shopping, metro  
 

  2008-05-30 - Anonymous - France - Average mark given to hotel :8/10  
  Bel hôtel et surtout très bien situé !!!  
 

  2008-05-29 - Elaine Coyle - United Kingdom - Average mark given to hotel :8/10  
  We came to paris for the weekend and had the most fantastic time, we were last arriving as our flight was delayed and we had no idea how to get from the airport to the city itself. we were pointed in the right direction for some food and a drink when we asked the porter even though it was 12.30am and a bank holiday night. anything we asked from any of the staff they were all very helpful and the cleaning staff always had a smile to share. the hotel is very central and catered for all of our needs and with a little butchers beside us we wernt left wanting anything more after our picnic along the seine  
 

  2008-04-25 - Claude Dumoutier - France - Average mark given to hotel :10/10  
  On reviendra sans problème  
 

  2008-04-15 - Anonymous - Italy - Average mark given to hotel :6/10  
  Ero già stata nell'hotel nel 2005 ed ho scelto di tornarvi. sono rimasta soddisfatta della posizione dell'hotel e dei servizi: ho trovato negativo il rapporto qualità/prezzo per via delle dimensioni davvero ridotte della camera (singola): appena 50/60 cm al lato del letto, in tutto m 2x5. ancora più scomodo il bagno: gli asciugamani appeni in alto (a m 1,70 c.a) sopra il wc, la tenda per doccia a 50 cm dal muro, gruppo rubinetto compreso. dettagli, certo, ma capaci di compromettere la comodità della sistemazione. e soprattutto, in queste condizioni, un rapporto insufficiente qualità/prezzo. per il resto, nulla da lamentare.  
 

  2008-04-06 - Anonymous - United Kingdom - Average mark given to hotel :9/10  
  Welcoming staff; clean room; fantastic location.  
 

  2008-03-20 - Anonymous - France - Average mark given to hotel :8/10  
  Personnel très agréable. isolation phonique plutôt bonne malgré un voisin ronfleur ...  
 

  2008-03-11 - Hugo De Lacerda Werneck Jr - Brazil - Average mark given to hotel :8/10  
  Its location is excelent, the rooms are clean and the staff very friendly.  
 

  2008-03-04 - Olivier Gavard Olivier - France - Average mark given to hotel :8/10  
  Internet très très cher ... chambre petite, mais grand lit king et très confortable. entièrement refait à neuf. un poil cher pour la prestation. excellente localisation, entre la madeleine et le printemps. super petit dej, un peu cher aussi.  
 

  2008-01-22 - Anonymous - Switzerland - Average mark given to hotel :9/10  
  L'hôtel a été refait depuis notre dernière visite qui datait de quelques années nious avons apprécié la chambre joliment décorée  
 

  2008-01-18 - Cedric Berreur - France - Average mark given to hotel :9/10  
  Très bonne adresse, personnel sympa, rien à redire.  
 

  2008-01-06 - Mauro Caputo - Italy - Average mark given to hotel :8/10  
  Hotel pulito e in zona ottimale. unica pecca l'isolamento acustico. comunque giudizio pienamente positivo  
 

  2007-12-29 - Flavien Sennac - France - Average mark given to hotel :8/10  
  Séjour agréable (noel2007) sauf l'ascenceur qui fait bcp de bruit ainsi que le radiateur sinon il est correct chambre un peu petite mais le balcon ça le fait dommage qu'il faisait 5° par contre il est super bien placé cela permet de tout faire à pied pour les touristes.  
 

  2007-12-27 - Olivier Dumont - France - Average mark given to hotel :8/10  
  Petit dej cher !!!  
 

  2007-10-22 - Hélène House - Canada - Average mark given to hotel :9/10  
  Avons passé un super séjour ! cet hôtel est vraiment bien situé. tout se fait à pied. quartier sécuritaire. belle chambre bien tenue, personnel très sympa. nous y retournerons.  
 

  2007-07-26 - Raoul Brouwer - Netherlands - Average mark given to hotel :8/10  
  The breakfast was excellent!  
 

  2007-07-09 - Peluso Gabriele - Italy - Average mark given to hotel :8/10  
  Very nice hotel in a wonderful location! i would definetly come back again!  
 

  2007-06-04 - Charles Besson - France - Average mark given to hotel :8/10  
  Chambre single plutôt petite avec un lit simple. salle de bain (douche) en bon état. principal défaut que j'ai constaté : lorsque l'on veut regardé la télé sur le lit, on a rien contre lequel s'appuyer le dos.  
 

  2007-06-04 - Juan Dagnino - Mexico - Average mark given to hotel :7/10  
  La atencion de la recepcion es muy mala y despota. el precio del desayuno es alto en relacion a lo que ofrecen y el servicio del restaurante es regular.  
 

  2007-05-21 - Maria Teresa Villegas Undabeytia - Spain - Average mark given to hotel :8/10  
  Este año hemos ido por segunda vez a este hotel, y seguro que repetiremos. es cálido,confortable y el servicio es excelente.enhorabuena a los responsables.  
 

  2007-05-13 - Anonymous - United States - Average mark given to hotel :8/10  
  The internet was too expenisve. breakfast was pricy as well but filling enough and convenient.  
 

  2007-05-06 - Anonymous - Japan - Average mark given to hotel :7/10  
  The room itself is a kind of small, but with the terrace with view, it's nice and comfy. if it has bath tab, it would have been excellent.  
 

  2007-04-26 - Taehui Kim - Korea - Average mark given to hotel :7/10  
  Good location! you can access to most of famous spot by foot (opera garnie, concord sq, 2 famoust department stores etc.) small but nice room. it's great to have window i can atually see more than just wall. bathroom was tiny but it was okay.  
 

  2007-03-11 - Diaz - Average mark given to hotel :9/10  
  Situación privilegiada como centro de operaciones para la visita de parte importante de la ciudad. sin embargo la información sería más clara si se utilizara la madeleine como referencia, en lugar de Ópera. esperamos que en la próxima visita nos mantengan la preciosa habitación 703.  
 

  2007-03-02 - Odile Ibanez - France - Average mark given to hotel :8/10  
  Salle petit déjeuner un peu juste  
 

  2007-01-30 - Anonymous - Italy - Average mark given to hotel :8/10  
  It's necessary to improve the acustic insulation of the rooms near the elevator  
 

  2007-01-07 - Christophe Vigreux - France - Average mark given to hotel :8/10  
  Je regrette l'absence de wifi gratuit dans l'hôtel